Care standards Report
What The Service Does Well.
Assessments to establish people’s needs and care plans are completed prior to people using the service ensuring their needs can be met appropriately. The daily events log records completed by staff detailed how people’s needs had been met.
The agency completes risk assessments and safety checks of equipment used in people’s homes to ensure staff and people using the service are safe. The agency’s trainers provide staff training and staff development programmes are in place. Some staff supervision had occurred whilst staff were working in people’s homes to support staff meeting peoples needs, records seen showed that people who use the service were satisfied with the care provided.